Returns policy
At REXIMPRIMIS, we want you to be happy with your purchase. If a product does not meet your expectations, you may return it on the terms set out below.
30-day return policy
We offer a 30-day return period from the date you receive your order.
It consists of:
- your statutory 14-day right of withdrawal, where applicable under European Union consumer law; and
- an additional voluntary return period offered by REXIMPRIMIS from day 15 to day 30 for eligible standard products.
Our voluntary 30-day return policy does not affect your statutory consumer rights.
Returns within the first 14 days
If you are a consumer buying online within the European Union, you generally have the right to withdraw from the contract within 14 days of the date you receive the goods, without giving any reason.
You may inspect the product to the extent necessary to establish its nature, characteristics and functioning. You may be liable for any reduction in value resulting from handling beyond what is necessary for this purpose.
We recommend using the original packaging where available, but it is not a condition for exercising your statutory right of withdrawal.
Additional returns from day 15 to day 30
For eligible standard products returned after the statutory 14-day period but within 30 days of receipt, our voluntary return policy applies.
For these additional returns, the product should:
- be unused and undamaged,
- be suitable for resale,
- include its original protective elements and accessories, where applicable,
- preferably be returned in its original packaging.
How to request a return
To make the return process easier, please contact us at:
Please include:
- your order number or other information that allows us to identify the order,
- details of the product you wish to return,
- photos, if the product is damaged, defective or incorrect.
You do not need to give a reason when exercising your statutory right of withdrawal.
We will send you return instructions. You do not need prior approval from REXIMPRIMIS to exercise your statutory right of withdrawal.
You can also withdraw from the contract online, using the “Withdraw from contract here” link in the footer of every page of our store.
You may, but do not have to, use our withdrawal form:
Return address
C-TECH Sp. z o.o.
ul. Zamkowa 9
58-530 Kowary
Poland
Return shipping costs
- If you return a product because you have changed your mind, you bear the direct cost of returning it, unless we agree otherwise.
- If the product is defective, damaged, incorrect or otherwise not in conformity with the contract, REXIMPRIMIS will bear the return shipping costs in accordance with applicable law.
For statutory withdrawals, we will also refund the cost of the least expensive standard delivery method we offered for the original order. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.
Damaged, defective or incorrect products
Please check your order after delivery.
If your product:
- arrives damaged,
- has a defect,
- is different from what you ordered,
- is otherwise not in conformity with the contract,
please contact us at:
Please include your order number and, where possible, photographs showing the issue. This will help us process your complaint more quickly.
This return policy does not limit your statutory rights relating to defective or non-conforming goods.
You may, but do not have to, use our complaint form:
Personalised and custom-made products
The statutory right of withdrawal may not apply to products made to the customer’s individual specifications or clearly personalised for the customer.
This may include, for example:
- posters created from photographs or files uploaded by the customer,
- products containing personalised names, dates, text or other content selected by the customer,
- products manufactured to an individually requested non-standard size or specification,
- other products clearly made specifically to the customer’s individual instructions.
Standard posters, prints, wall sets and frames selected from the regular REXIMPRIMIS catalogue are not considered personalised solely because they are printed, assembled or prepared after the order is placed.
Sale items
Products purchased at a discounted or promotional price are subject to the same statutory right of withdrawal as other eligible products.
Sale items may also be returned under our voluntary 30-day return policy, unless expressly stated otherwise and to the extent permitted by applicable law.
Gift cards
Gift cards and other digital or prepaid products are subject to applicable statutory consumer rights and to any specific terms presented at the time of purchase.
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
Exchanges
We do not currently offer direct product exchanges.
If you would like a different product:
- return the original eligible product in accordance with this policy,
- place a new order for the product you want.
Right of withdrawal – European Union
If you are a consumer buying online within the European Union, you generally have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period normally expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, for example by e-mail, before the withdrawal period expires.
Please contact us at:
You may, but do not have to, use our withdrawal form:
You can also withdraw online: use the “Withdraw from contract here” link in the footer of every page of our store, enter and review the requested details, and confirm with the “Confirm withdrawal” button. We will send you an acknowledgement of receipt by e-mail without undue delay, including the content of your withdrawal and the date and time it was submitted.
After notifying us of your withdrawal, you should return the goods without undue delay and, in any event, no later than 14 days from the day on which you informed us of your decision to withdraw.
The statutory right of withdrawal does not apply in situations excluded by applicable law, including certain goods made to the customer’s individual specifications or clearly personalised for the customer.
The provisions on the right of withdrawal also apply to a natural person concluding a contract directly related to their business activity where the content of that contract shows that it is not of a professional nature for that person, to the extent that the law grants them the protection afforded to consumers.
The full withdrawal information and the model withdrawal form are set out in Appendix 1 to the Terms and Conditions.
Refunds
For a valid statutory withdrawal, we will reimburse payments received from you, including the cost of the least expensive standard delivery method we offer, without undue delay and no later than 14 days from the day we receive your notice of withdrawal.
We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent them back, whichever occurs first.
For returns made under our additional voluntary return policy between day 15 and day 30, the refund will be processed once we have received and inspected the returned product.
Refunds will normally be made using the same payment method as the original transaction, unless another method has been expressly agreed and does not result in any additional costs for you.
How long it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
If you have any questions about your refund, please contact us at:
Last updated: 25 September 2026