Help and frequently asked questions

Delivery takes 3–8 working days from your order. The cart and the delivery step show the exact window.

The tracking number goes out by email the moment we ship. Your order history is on your account too. If the email has not arrived, write to store@reximprimis.com with your order number.

Yes. You have 30 days to return it — longer than the law asks, which gives 14 days to withdraw from the contract. You can declare the withdrawal through the online form, with no letter to post.

We print posters in sizes from 13 × 18 to 70 × 100 cm: 13 × 18, 21 × 30 (A4), 30 × 40, 40 × 50, 50 × 70 and 70 × 100 cm. We sell the largest, 70 × 100 cm, without a frame. The sizes a poster comes in are shown on its page.

Yes — you pick the frame in the poster's size, and there is no passe-partout. A frame adds roughly 2.5 cm to each outer dimension, so a 30 × 40 cm poster framed measures about 32.5 × 42.5 cm.

The checkout shows the methods available in your country. The marks in the footer list the ones we accept.

Yes. In the editor you upload a photo, choose a size and see the preview before you place the order.

Write to store@reximprimis.com with your order number and a photo of the damage. We answer with a solution before you send anything back.

Yes — hotels, offices, restaurants and property developments go through a separate route, with a quote and a curated selection for the whole building.